Thank you for using the website www.ethara.com, the Ethara mobile app and the pages of the Ethara group companies, as operated by Ethara LLC (“ETHARA”, “us”, “we”, “our”). The term “you” refers to the user or viewer of our Platforms.
These terms and conditions (the “Terms”) govern the use of (i) all parts of our website www.ethara.com (the “Website“); (ii) any of our mobile applications and any tools contained therein (our “Apps”); (iii) any of our social media pages; and (iv) any of our other technological platforms in whatever form (our Website, Apps, social media pages and other technological platforms together referred to herein as our “Platforms”).
By using any of our Platforms, you agree to these Terms and any applicable laws and regulations which govern the use of such Platforms. If you do not accept the Terms, please do not use the Platforms.
If you choose to limit the way in which you want us to collect, use or disclose any information, then you acknowledge that some aspects of the Platforms and/or our services may not be available to you.
We may change these Terms at any time. Please note that any of the content may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our Platforms, or any content on them, will be free from errors or omissions, or is suitable for any particular purpose. The content of our Platforms is intended for informational or entertainment purposes only and is not intended to amount to advice on which you should rely; your use of any information or materials on our Platforms is provided on an “as is basis”. Please check the Terms before using the Platforms as all changes are binding on you as soon as they are posted.
Keeping your personal data secure and preventing unauthorized access to that personal data is of utmost priority to Ethara. Ethara will take all steps reasonably necessary to protect your personal data against any unlawful or unauthorised access, use, alteration, disclosure or destruction. Whilst Ethara has put in place physical, electronic and managerial procedures to secure and safeguard your personal data, Ethara cannot be held responsible for any unauthorised access by third parties and Ethara cannot guarantee that the personal data provided by you or that is transmitted via this Website or by e-mail or otherwise online is totally secure and safe.
Information you give us. You may give us information about you by completing the forms on our Website or Apps or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you search on our Website, use our Apps, participate in discussion boards or other social media functions on our Website or Apps, and when you report a problem with our Website or Apps. The information you give us may include your name, address, e-mail address and phone number. We will use this information to: (i) provide you with the information, products and services that you request from us; (ii) provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; (iii) provide you, or with your permission selected third parties to provide you, with information about goods or services we feel may interest you. If you do not want us to use your information in this way, please email firstname.lastname@example.org or use the opt-out facility on any communications; (iv) notify you about changes to our service; (v) ensure that content from our Website is presented in the most effective manner for you and for your computer.
With regard to each of your visits to our Website, we may use analytics tools such as Google Analytics to automatically collect the following non personally identifiable information (as applicable): (i) technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; (ii) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number; (iii) the type of mobile device you are using; and (iv) information about how you use the App. We will use this information to: (i) administer our Website for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; (ii) improve our Website to ensure that content is presented in the most effective manner for you and for your device; (iii) allow you to participate in interactive features of our service, when you choose to do so; (iv) try out best to keep the Website safe and secure; (v) measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; (vi) make suggestions and recommendations to you and other users of our Website and Apps about goods or services that may interest you or them.
We may generate or collect information about you ourselves. In an online context, we and our authorised third parties may use “cookies” and/or other tools to store and sometimes track information about you. For more details, please see: Cookies and other tracking technologies.
We also receive information about you from third parties. For example, if you login to a site or app using Facebook Connect you will be asked if you wish to share information from your Facebook account with us. Similarly, if you use a “like” or a “share” button for a feature on our Website or any third-party site or app (such as social media platforms), then the third party will share information with us. We sometimes will receive relevant information from third party ticketing sites, such as Ticketmaster, to manage your purchases. We also receive information about individuals that the police or other sport stakeholders recommend or require us to ban from our venues. We may also obtain information about you from third party demographics providers, which we may use to better understand our users and send them appropriate offers and information.
If we provide online services to a child where we need parental consent for this, we may ask for a parent's email address, in order to ask for consent.
To fulfil a contract, or take steps linked to a contract: this is relevant where you make a purchase from us or enter a competition we run. This includes:
As required by us to conduct our business and pursue our legitimate interests, in particular:
For purposes which are required by law:
Where you give us consent:
Where you give us your explicit consent, when you provide us with personal data about your health, for the following purposes:
In providing your consent to collect, use, disclose, share and protect your personal information, you are providing your consent to our respective agents, representatives and authorised third party vendors, partners and service providers including (where relevant) ticketing agents etc.
We do not knowingly collect, use or disclose personally-identifiable information from persons who are minors. No Personal Data should be submitted to us or posted / circulated on / through our Platforms or other forums managed by us. If a minor has provided us with Personal Data without parental or guardian consent, the parent or guardian may request a description of the Personal Data that has been collected from or about that child and either limit or restrict any further maintenance or use of such information from that child and/or direct us to remove or unsubscribe them.
If you are under 21 years of age, you may only use our website and services with the permission of your parent and guardian. We further encourage all parents and legal guardians to participate in or supervise their child or children's use of the Internet and involvement in the website, and in their interactions with us.
Unless required in circumstances such as those listed below, your personal information held by us shall be kept confidential.
We will also disclose your personal data to third parties in the following circumstances:
We may store personal information in locations outside the direct control of Ethara (for instance, on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make publicly available on our Platforms, such as customer reviews, will be available to others. If you remove information that you have made public on our Platforms, copies may remain viewable in cached and archived pages of our Website, or if other users have copied or saved that information.
Where we process data in connection with your registration to use our Website, we do this for as long as you are an active user of our Website and for two years after this.
Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in future.
Where we process personal data in connection with performing a contract or for a competition, we keep the data for 7 years from your last interaction with us or from when the contract ends.
Where we process CCTV footage, we hold this for a month, unless we have been asked to extract footage, in which case this is held for 10 years from the date it is extracted.
Where we process personal data to meet legal requirements, we hold this for as long as the law requires.
We hold information relating to visitors to our venues for a month.
Where your data are held on our systems, then at the end of the retention periods set out above, we will not irrevocably delete your information for another 3 months – your data will be held in an inactive form for this time to ensure that any consequential links across our systems remain intact in the event that your data are removed in a particular location.
If you have provided your consent by opting in to receive personalized updates and offers, we may send you such updates and offers by email, SMS, mobile app notifications (only available via the mobile app where you have opted in to receiving them), WhatsApp and social media, or occasionally contact you by telephone.
Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time. You can do this by following the instructions in the communication where this is an electronic message, or by contacting us using the details set out below.
Your personal data may be transferred to and processed in a location outside of the European Economic Area (EEA).
In particular, your personal data may also be processed by third-party data processors assisting with the provisions of our services to you.
Some countries outside the EEA do not have laws that protect your privacy rights as extensively as those within the EEA. However, if we do transfer your personal data to other territories, we will put in place appropriate safeguards to ensure that your personal data is properly protected and processed only in accordance with this Policy. Those safeguards include imposing contractual obligations of adequacy or requiring the recipient to subscribe to or be certified with an ‘international framework’ of protection. You can obtain more information about the safeguards we put in place by contacting us using the contact details below.
You have the right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data; and to obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable format.
In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing).
These rights may be limited, for example if fulfilling your request would reveal personal data about another person, where it would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. We will inform you of relevant exemptions we rely upon when responding to any request you make. To exercise any of these rights, you can get in touch with us using the contact details set out below.
You also have a right to lodge a complaint to the applicable supervisory authority or to seek a remedy through the courts.
Data that is mandatory is indicated on relevant forms that you complete. Where provision of data is mandatory, if relevant data are not provided, then we will not be able to fulfil your requests to register, make a purchase or otherwise engage with us. All other provision of your information is optional.
You may, at any time, exercise any of the above rights by contacting us on email@example.com.
By accessing our mobile application from mobile and handheld devices you consent to cookies being stored to your device (and other tracking technologies being used to read data from your device) for the following purposes: keeping you logged in, ensuring that an appropriate version of content is presented, analytics and advertising. Many of these cookies and technologies are essential to the operation of the application. It is not currently possible to opt out or remove these cookies (or prevent use of these technologies) from the device without deleting the application.
Ethara (and its officers, directors, employees, shareholders and agents) exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party in connection with your access to, use of, inability to use or the results of use of the Platforms.
You agree that in no event shall Ethara be liable for any direct, indirect, punitive, exemplary or consequential loss or damages such as any loss of reputation, income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption; and any loss or damage due to viruses that may infect your computer equipment, software, data or other property.
If any provision of these Terms is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and the remainder of the provisions in question shall not be affected.
All notices shall be given to Ethara via email at firstname.lastname@example.org